Shipping policy
Thank you for choosing Calm Puffs! We strive to ensure your order is processed and shipped promptly. Please review our shipping policy below for details on delivery times, shipping methods, and more.
1. Order Processing
- Processing Time: All orders are processed within 1-2 business days (Monday to Friday, excluding holidays). Once your order is processed, you will receive an email with tracking information.
- Order Confirmation: After placing an order, you will receive an email confirming the receipt of your order. Please double-check the details in your confirmation email, and contact us immediately if there are any issues with your order.
2. Shipping Methods & Delivery Times
We offer a variety of shipping options to meet your needs. Shipping times are estimated based on the shipping method you choose and your location. Please note that these are estimates and delivery times may vary.
- Standard Shipping: 5-7 business days
- Expedited Shipping: 2-4 business days
- Express Shipping: 1-2 business days
Note: Shipping times are based on business days and may be longer during peak seasons or due to unforeseen delays.
3. Shipping Costs
Shipping costs are calculated at checkout based on the weight of your order, the shipping method selected, and your location. We offer free shipping on orders over $50 within the contiguous United States.
4. International Shipping
We currently offer international shipping to select countries. Please note that international orders may be subject to customs duties, taxes, and fees, which are the responsibility of the customer. Delivery times for international orders vary depending on the destination.
5. Tracking Your Order
Once your order has shipped, you will receive an email with tracking information. You can track your order online using the provided tracking number.
6. Address Accuracy
Please ensure that the shipping address you provide is correct and complete. Calm Puffs is not responsible for delays or delivery issues due to incorrect addresses.
7. Order Issues or Damages
If you receive a damaged or incorrect item, please contact our customer support team immediately at support@calmpuffs.com. We will assist you in resolving the issue and ensure you are satisfied with your order.
8. Lost or Stolen Packages
If your package is lost or stolen, please contact the shipping carrier directly. Calm Puffs is not responsible for lost or stolen packages, but we will assist with any necessary claims or investigations.
9. Returns & Exchanges
For information on our return and exchange policy, please refer to our Return Policy.
10. Contact Us
If you have any questions or concerns regarding shipping, feel free to reach out to us at admin@calmpuffs.com We’re here to help!
Thank you for shopping with Calm Puffs – we appreciate your business and look forward to serving you!