Terms of service

Read in entirety prior to using our site OR using or purchasing our products:

OVERVIEW

WE ARE NOT LIABLE FOR MISUSE OF THE PRODUCT

This website is operated by Luxillia Inc, doing business as Calm Puffs. Throughout the site, the terms “we”, “us” and “our” refer to Calm Puffs. Calm Puffs offers this website, including all information, tools and Services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any Services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and Services to you.

SECTION 1 – ONLINE STORE TERMS

Calm Puffs products are intended only for adults 21 years of age or older. We do not sell or authorize the use of our products by minors. By making a purchase, you confirm that you are at least 21 years old.

Our diffusers are NIC-free. They are designed as wellness products, not smoking alternatives or medical treatments. Everyone reacts differently to ingredients—use at your own discretion and risk.

If you are pregnant, nursing, have respiratory conditions, or are on medication, consult your doctor before use. Discontinue use if you experience any discomfort or allergic reaction.

Disclaimer:
Calm Puffs products have not been evaluated by the FDA and are not intended to diagnose, treat, cure, or prevent any disease. All information provided is for general wellness and educational purposes only.

Subscriptions

🔁 Subscription Policy

Calm Puffs offers convenient recurring subscription services for automatic weekly or monthly product deliveries. By enrolling in a subscription, you authorize Calm Puffs to automatically charge your selected payment method for each scheduled renewal until you cancel.

Please note that all subscriptions require a minimum of three (3) total shipments before cancellation is permitted. This ensures fair use of subscription discounts and prevents misuse of reduced pricing offers followed by immediate cancellations.

Cancellation & Renewal Responsibility

Prior to each renewal, you will receive an email reminder containing a “Manage Subscription” button that allows you to modify or cancel your plan. It is your responsibility to use this link or log in to your account on our website to make any changes before the renewal date.

If you do not cancel through these methods before renewal, your subscription will automatically renew, and we will not be able to issue any refunds or cancel the order. Please note that if you email us to request a cancellation, it may take a few days for our team to review and process your message — by which time your next order may already have been processed and hence can not be cancelled.

For assistance after your third shipment, you can contact us at admin@calmpuffs.com for any questions or adjustments to your plan.

We appreciate your understanding and cooperation in keeping our subscription program fair and efficient for all customers.

🚚 Shipping Delay Policy

Once an order has been processed and transferred to the shipping carrier, Calm Puffs is no longer responsible for any delays in transit or delivery. Delivery timeframes provided at checkout are estimates only and not guaranteed.

No refunds, reimbursements, or shipping fee credits will be issued due to carrier delays, customs processing, weather conditions, or any other circumstances beyond our direct control.

A refund will only be considered if an order is confirmed by the carrier as lost or undeliverable and has not been successfully delivered to the address provided at checkout.

By placing an order with Calm Puffs, you acknowledge and agree to this policy and understand that shipping delays do not constitute grounds for a refund or cancellation request.

SECTION 2 – GENERAL CONDITIONS
We reserve the right to refuse Service to anyone for any reason at any time.
You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.
You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the Service is provided, without express written permission by us.
The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

SECTION 3 – ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION
We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.
This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.

SECTION 4 – MODIFICATIONS TO THE SERVICE AND PRICES
Prices for our products are subject to change without notice.
We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.
We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.

SECTION 5 – PRODUCTS OR SERVICES (if applicable)
Certain products or Services may be available exclusively online through the website. These products or Services may have limited quantities and are subject to return or exchange only according to our Refund Policy: Refund Policy
We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor’s display of any color will be accurate.
We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or Services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or Service made on this site is void where prohibited.
We do not warrant that the quality of any products, Services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.

SECTION 6 – ACCURACY OF BILLING AND ACCOUNT INFORMATION
We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e‑mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.

You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

For more details, please review our Refund Policy: Refund Policy

SECTION 7 – OPTIONAL TOOLS
We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.
You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.
Any use by you of the optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).
We may also, in the future, offer new Services and/or features through the website (including the release of new tools and resources). Such new features and/or Services shall also be subject to these Terms of Service.

SECTION 8 – THIRD-PARTY LINKS
Certain content, products and Services available via our Service may include materials from third-parties.
Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or Services of third-parties.
We are not liable for any harm or damages related to the purchase or use of goods, Services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party’s policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.

SECTION 9 – USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS
If, at our request, you send certain specific submissions (for example contest entries) or without a request from us, you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, ‘comments’), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.
We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion to be unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.
You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e‑mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.

SECTION 10 – PERSONAL INFORMATION
Your submission of personal information through the store is governed by our Privacy Policy, which can be viewed here: Privacy Policy

SECTION 11 – ERRORS, INACCURACIES AND OMISSIONS
Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).
We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.

SECTION 12 – PROHIBITED USES
In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.

SECTION 13 – DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY
We do not guarantee, represent or warrant that your use of our Service will be uninterrupted, timely, secure or error-free.
We do not warrant that the results that may be obtained from the use of the Service will be accurate or reliable.
You agree that from time to time we may remove the Service for indefinite periods of time or cancel the Service at any time, without notice to you.
You expressly agree that your use of, or inability to use, the Service is at your sole risk. The Service and all products and Services delivered to you through the Service are (except as expressly stated by us) provided ‘as is’ and ‘as available’ for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.
In no case shall Calm Puffs 1, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, Service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the Service or any products procured using the Service, or for any other claim related in any way to your use of the Service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the Service or any content (or product) posted, transmitted, or otherwise made available via the Service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.

SECTION 14 – INDEMNIFICATION
You agree to indemnify, defend and hold harmless Luxillia Inc and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, Service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.

SECTION 15 – SEVERABILITY
In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.

SECTION 16 – TERMINATION
The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.
These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.
If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).

SECTION 17 – ENTIRE AGREEMENT
The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.
These Terms of Service and any policies or operating rules posted by us on this site or in respect to the Service constitutes the entire agreement and understanding between you and us and governs your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).
Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.

SECTION 18 – GOVERNING LAW
These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of United States.

SECTION 19 – CHANGES TO TERMS OF SERVICE
You can review the most current version of the Terms of Service at any time at this page.
We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

SECTION 20 – CONTACT INFORMATION
Questions about the Terms of Service should be sent to us at admin@calmpuffs.com.
Our contact information is posted below:
Luxillia Inc
admin@calmpuffs.com
1312 17th Street, Denver, CO, US, 80202, Denver Colorado 80202, United States
+918802244456

SECTION 21 – HEALTH-RELATED INFORMATION

Any health-related content, information or materials contained on the Site is provided to You for informational purposes only and should not in any way be relied upon by You as a substitute for the advice of Your medical or other health care professional. You are urged to seek the advice of a medical doctor or other health care professional and You should not use the content, information, products or materials contained on the site for diagnosing, treating, curing or preventing any disease, condition or health matters, including but not limited to if You are pregnant, nursing, taking medication, or have a history of heart conditions. Information, content and statements made by Us on the Site have not been evaluated by the Food and Drug Administration and the products purchased by You on the Site are not intended to diagnose, treat, cure or prevent any disease. The results on all products are not typical and not everyone will experience these results. If you have a health condition or concern, consult a physician or your alternative health care provider. Always consult a medical doctor before using any new product, including Calm Puffs personal diffusers. Be aware that some of the products on this site may interact with medications you may be taking. These devices should not be used as a substitute for your own physician’s advice. You should consult your own physician regarding any issues related to your health. Everyone is different and you may have a different reaction to the ingredients of Calm Puff personal diffuser and adverse reactions can occur. You are utilizing these products at your own risk. You should not use Calm Puffs products if you are concerned about a potential adverse reaction. If you experience any side effects or possible side effects, stop using the product immediately and consult your health care provider.

SECTION 22 – AGE LIMIT ON PURCHASE OF PRODUCTS

Calm Puffs website is for use by individuals 21 years of age or older. We will not knowingly collect personal information from anyone under the age of 21. Individuals under 21 years of age are not permitted to use our website or even submit their personal information on our official website. It is possible that the products purchased on our website may be purchased for family use and may be used by children under the age of 21 without the knowledge of Calm Puffs. If that happens, any information collected from the usage will appear as the personal information of the adult purchaser.

TO THE EXTENT ALLOWED BY LAW, YOU WAIVE YOUR RIGHT TO PURSUE ANY CLAIM OR DISPUTE ON A CLASS-WIDE BASIS OR TO JOIN YOUR CLAIM OR DISPUTE WITH ANY OTHER PERSON OR ENTITY OR ASSERT A CLAIM IN A REPRESENTATIVE CAPACITY ON BEHALF OF ANY OTHER PARTY IN ANY LAWSUIT, ARBITRATION, OR OTHER PROCEEDING.

UNDERAGE SALE PROHIBITED. NOT INTENDED FOR USE BY PERSONS UNDER THE AGE OF 21 YEARS OLD.

SECTION 23 – NO CLASS ACTIONS

Our company policy mandates that purchasers are eighteen years of age or older. Any sale of Calm Puffs products to a legal minor constitutes a violation of our terms of sale. Calm Puffs requires purchasers to complete a legal age certification statement as a requirement of our checkout process.

SECTION 24 – BINDING ARBITRATION

PLEASE READ THIS SECTION CAREFULLY AS IT AFFECTS RIGHTS THAT YOU MAY OTHERWISE HAVE.
IT PROVIDES FOR RESOLUTION OF ALL DISPUTES AND CLAIMS, EXCEPT FOR CLAIMS CONCERNING THE UNAUTHORIZED RESALE, EXPORT, ALTERATION, AND/OR TAMPERING OF YOUR CALM PUFFS PRODUCTS, THROUGH BINDING ARBITRATION INSTEAD OF SUING IN COURT IN THE EVENT THE PARTIES ARE UNABLE TO RESOLVE A DISPUTE OR CLAIM IN GOOD FAITH.
ARBITRATION IS BINDING AND SUBJECT TO ONLY A VERY LIMITED REVIEW BY A COURT. THIS ARBITRATION CLAUSE SHALL SURVIVE TERMINATION OF THIS AGREEMENT.

This provision is intended to encompass all disputes or claims arising out of your relationship with Luxillia Inc, doing business as Calm Puffs, including any disputes or claims arising out of or relating to the purchase or use of any products by you from Calm Puffs, whether based in contract, tort, statute, fraud, misrepresentation, or any other legal theory.

Notwithstanding the foregoing, nothing contained in this arbitration provision shall preclude Luxillia Inc, doing business as Calm Puffs, from bringing claims concerning the unauthorized resale, export, alteration, and/or tampering of any Calm Puffs product purchased by you in state or federal court.

All claims will be resolved by binding arbitration where permitted by law. The arbitration of any dispute or claim shall be conducted by one neutral arbitrator in accordance with the rules and regulations of the American Arbitration Association (AAA).

You and Calm Puffs agree that the purchase of a product from Luxillia Inc constitutes a transaction in interstate commerce and that this arbitration provision will be interpreted and enforced in accordance with the Federal Arbitration Act and applicable federal arbitration law. All issues are for the arbitrator to decide, including the scope of this arbitration clause, but the arbitrator is bound by the terms of this Agreement.

Unless Calm Puffs and you otherwise agree in writing, the location of any arbitration shall be Denver, Colorado, United States.

Except where prohibited by law, Calm Puffs and you agree that no arbitrator has the authority to award punitive damages or any other damages not measured by the prevailing party’s actual damages.

SECTION 25 – YOUR CONTENT

By using our website or product, you agree that we may use your social media posts related to our brand or product for commercial use, including but not limited to: social media advertising, email marketing, text marketing, etc.

In addition, you agree to our Messaging Terms and Messaging Privacy Policy.

YOU AGREE THAT YOU SHALL INDEMNIFY, DEFEND, AND HOLD US HARMLESS FROM ANY CLAIM OR LIABILITY RESULTING FROM YOUR FAILURE TO NOTIFY US OF A CHANGE IN THE INFORMATION YOU HAVE PROVIDED, INCLUDING ANY CLAIM OR LIABILITY UNDER THE TELEPHONE CONSUMER PROTECTION ACT, 47 U.S.C. § 227, et seq., OR SIMILAR STATE AND FEDERAL LAWS, AND ANY REGULATIONS PROMULGATED THEREUNDER RESULTING FROM US ATTEMPTING TO CONTACT YOU AT THE MOBILE TELEPHONE NUMBER YOU PROVIDED.

SECTION 27 – MISCELLANEOUS

You warrant and represent to Luxillia Inc, doing business as Calm Puffs, that you have all necessary rights, power, and authority to agree to these Terms and to perform your obligations hereunder, and that nothing contained in this Agreement or in the performance of such obligations will place you in breach of any other contract or obligation.

The failure of either party to exercise, in any respect, any right provided herein will not be deemed a waiver of any further rights under this Agreement. If any provision of this Agreement is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary so that this Agreement will otherwise remain in full force and effect and enforceable.

Any new features, updates, improvements, or changes to Calm Puffs’ products, website, or programs shall be subject to this Agreement unless explicitly stated otherwise in writing.

Luxillia Inc, doing business as Calm Puffs, reserves the right to modify or update this Agreement from time to time. Any updates to these Terms will be communicated via our website or other official means. You acknowledge your responsibility to review this Agreement periodically and to remain aware of any modifications.

By continuing to use Calm Puffs products or services after any such updates, you agree to and accept the revised Terms of Service as modified.

SMS/MMS MOBILE MESSAGE MARKETING PROGRAM TERMS AND CONDITIONS

We are offering a mobile messaging program (the “Program”), which you

agree to use and participate in subject to these Mobile Messaging

Terms and Conditions and Privacy Policy (the “Agreement”). By opting

in to or participating in any of our Programs, you accept and agree to

these terms and conditions, including, without limitation, your

agreement to resolve any disputes with us through binding,

individual-only arbitration, as detailed in the “Dispute Resolution”

section below. This Agreement is limited to the program and is not

intended to modify other Terms and Conditions or Privacy Policy that

may govern the relationship between you and Us in other contexts.

The Program allows users to receive SMS/MMS mobile messages by

affirmatively opting into the program, such as through online or

application-based enrollment forms. Regardless of the opt-in method

you utilized to join the Program, you agree that this Agreement

applies to your participation in the program. By participating in the

program, you agree to receive automated or prerecorded marketing

mobile messages at the phone number associated with your opt-in, and

you understand that consent is not required to make any purchase from

Us. While you consent to receive messages sent using an autodialer,

the foregoing shall not be interpreted to suggest or imply that any or

all of our mobile messages are sent using an automatic telephone

dialing system (“ATDS” or “autodialer”).

If you do not wish to continue participating in the Program or no

longer agree to this Agreement, you agree to reply STOP to any mobile

text message from Us in order to opt out of the program. You may

receive an additional mobile message confirming your decision to

opt-out. You understand and agree that the foregoing options are the

only reasonable methods of opting out. You understand and agree that

attempting to opt out by texting other words or verbally requesting

one of our team members to remove you from our list is not accounted

for as a reasonable means of opting out.

You acknowledge that the message frequency is various and that consent

is not a condition to purchase. The program involves recurring mobile

messages, and additional mobile messages may be sent periodically

based on your interaction with us.

You must have a wireless device of your own, be capable of two-way